Support

Frequently Asked Questions

Quick answers about memberships, hormones, weight loss, wrinkle relaxers, lasers, booking and policies.

Memberships & Credits
How do the Wrinkle Relaxer Memberships work?
Your monthly payment builds a credit toward your next appointment (typically every ~3 months). Members lock in $12/unit pricing (save $1/unit), receive 10% off other services, and get a $40 Jeuveau® rebate added to their account every 3 months.
Do credits roll over?
Yes—unused credits roll over while your membership is active. Credits are non-transferable and may not combine with some promos.
Can I pause or cancel a membership?
Month-to-month with 30-days notice in writing to pause/cancel. Benefits apply only while active.
What are member perks on other services?
Active wrinkle relaxer members receive $12/unit wrinkle relaxer pricing, 10% off other services, and off skincare.
Hormone Therapy (BHRT)
What does the BHRT membership include?
Comprehensive consult, ongoing medication management, dose adjustments, and quarterly follow-ups (required for refills). In-office blood draw is included; lab test fees and prescriptions are paid out-of-pocket. Optional add-on weight management is available.
How much is BHRT?
$149/month membership. Initial consult is $199.
Do I need labs?
Yes. We obtain baseline labs, 8 week labs, the yearly labs and finally periodic follow-ups as clinically indicated. We can draw in-office or route to LabCorp if easier. You may add additional tests on request (also paid out-of-pocket).
Can I combine BHRT with medical weight loss?
Yes. Choose the Combination Membership for $199/month, which includes BHRT plus GLP-1 dosing/coaching and 3 months of structured emails. Medications are billed separately at pharmacy cost.
Medical Weight Loss
What’s included for $297/month?
Coaching emails, dose management, follow-ups, and the lowest-dose medication (≈$90 value). Medication cost may change with dose and pharmacy pricing.
How fast will I lose weight?
We aim for a sustainable ~1–2 lb/week while prioritizing muscle, bone health, hydration, and avoiding unwanted side effects.
Do I have to lift weights?
Strongly recommended. Strength training helps preserve muscle and metabolism while losing fat.
What if I’m already on BHRT?
Consider the Combination Membership ($199/month) which adds full GLP-1 coaching to your BHRT plan; medications billed at pharmacy cost.
Wrinkle Relaxers
How much do units cost for members?
Members pay $12 per unit (save $1/unit) with 25/35/45-unit membership options that pre-fund your treatment every ~3 months.
Do I get any additional savings?
Yes—10% off other services for active members and a $40 Jeuveau® rebate added to your account every 3 months.
How often should I schedule?
Most people prefer every 3–4 months for smooth, consistent results.
Fillers & Sculptra
Do you prioritize natural-looking results?
Absolutely—subtle, balanced enhancement is our goal. We’ll map a plan that fits your features and timeline.
Safety concerns (e.g., vascular occlusion)?
We use conservative techniques and have protocols and medications on hand to manage rare complications. If you experience pain beyond a typical bruise, grey/pale discoloration, or sores, contact us immediately.
How long do results last?
Depends on area/product—typically 9-15 months for our RHA fillers, and up to two years for collagen stimulators like Sculptra and Age Jet(series required).
Lasers (ADVA & AgeJet)
What does ADVA treat?
ADVA targets pigment and rosacea, typically in a series of 3, with minimal downtime. Hormone Replacment and Weight loss Members receive 20% off.
What does AgeJet treat?
Nitrogen plasma for skin resurfacing and skin tightening, especially around eyes, neck, and mouth. Expect measurable tightening with planned downtime and aftercare.
Booking, Payments & Policies
How do I book?
Use the “Book” buttons on each service page or visit our main booking link. If you prefer, call or message us via the Contact page.
Cancellation policy?
Please provide 48 hours notice to avoid fees. Late cancellations/no-shows may incur a fee or forfeit a deposit/credit per policy.
Refunds & transfers?
No refunds on services rendered. Product returns per manufacturer guidelines. Memberships and credits are non-transferable.
Medical disclaimers?
All medical treatments and prescriptions are provided only after appropriate evaluation and may not be suitable for everyone. Information on this site is educational and not a substitute for professional medical advice.

Medical information on this page is for educational purposes only and not a substitute for professional advice. See our Privacy, Terms, and HIPAA policies for details.